Before processing starts

You may cancel an application before payment at no cost. After payment, if our team has not yet started processing, contact support to request cancellation and a refund.

After processing starts

Once our team has begun work on your application, the service fee is non-refundable.

When we will refund

Duplicate or wrong payment made by mistake.
We are unable to provide the service due to a reason on our side.

When we cannot refund

Rejection due to wrong or incomplete details or documents provided by you.
OTP not shared when our team called, or the registered mobile number was unreachable.
Delays or rejections by the government department beyond our control.

Refund timeline

Approved refunds are returned to the original payment method within 5–7 working days.

How to request

Use the Contact page or the Support page after login, quoting your application number.