By using Sulabha you agree to these terms.

1. Our service

Sulabha is a private facilitation service. We help you prepare and submit applications for government services. We are not a government body, and approval of any application rests with the concerned government department.

2. Your responsibilities

Provide correct details and clear, genuine documents.
Keep your phone available when an OTP is needed. Share OTPs only with our team during the call for your own application.
You are responsible for the accuracy of the information you submit.

3. Fees and payment

The service fee is shown before payment and is paid online through Razorpay. The fee is our service charge, and any separate government fee, if applicable, will be stated clearly.

4. Processing time

Processing time depends on the service and on the government portal. Timelines shown are estimates and not guarantees.

5. Rejections

If an application is rejected by the department because of incorrect or insufficient details or documents from your side, the service fee may not be refundable. See our Refund & Cancellation Policy.

6. Misuse

We may refuse service or suspend accounts that submit false documents or misuse the platform.

7. Contact

For any questions, please use the Contact page.

Terms & Conditions